FAQ

What deposit do I pay and when is the balance due?

We take a 30% deposit with the balance payable 30 days before arrival, unless the booking is made within 30 days of the arrival date, in which case the full balance is payable on reservation. You can see our booking conditions and information.

What are the cancellation conditions?

If you choose to cancel your vacation you must do so by mail. The cancellation date will be the date on the letter / e-mail received by Ten80 Holidays. Bookings confirmed after the 29th July 2020 for holidays to be taken after 1st August 2020 have cancellation protection. Thereafter, for cancellations made from 60 days up to 2 days before check-in date, the Rental Agent will refund in full any payment made by the Guest. Cancellations made 2 days or 1 day prior to or the day of check-in will not be eligible for refund. Example: For a check in on Saturday, Guests could cancel up to Wednesday, but not Thursday (2 days prior) or Friday (1 day prior) or Saturday (day of check in).

Deposit

Upon arrival, we require a deposit payment form. To fill out this form we will ask you to provide a valid credit card number.

How do I get keys for the property?

On arrival, you will be met at the property by one of our in-resort team. They will show you round the property, answer any questions you may have and hand over keys. You will be asked for your credit card details as a guarantee. You will also be informed of the departure procedure.

Check-in and Check-out

Check in from 16:00 on the day of arrival and check-out will be up until 10:00 on the day of departure.

Do I need to bring linen and towels?

A full set of towels are provided and slippers supplied as well as Molton Brown bathroom products. Please read the "Services" section of the property for all included services.

Do we need to clean the property on departure?

End of stay cleaning is included in the price, but you are expected to leave the property tidy on departure.

Are pets allowed?

Unfortunately, we have a general no pets policy.

Is smoking allowed in the properties?

All of our properties are strictly non-smoking, although guests are welcome to smoke on the balcony or terrace.