FAQ

What deposit do I pay and when is the balance due?

We take a 30% deposit with the balance payable 60 days before arrival, unless the booking is made within 60 days of the arrival date, in which case the full balance is payable on reservation. You can see our booking conditions and information.

What are the cancellation conditions?

If the Guest chooses to cancel the reservation, the Guest must notify the Rental Agent in writing. The date of cancellation shall be the date that the cancellation letter or email is received.  The following cancellation charges will apply (percentage of total accomodation value):  - More than 90 days before arrival: no charge - 89 to 60 days before arrival: 30% - 59 to 30 days before arrival: 50% - Less than 30 days before arrival: 100%

Deposit

Upon arrival, we require a deposit payment form. To fill out this form we will ask you to provide a valid credit card number.

How do I get keys for the property?

On arrival, you will be met at the property by one of our in-resort team. They will show you round the property, answer any questions you may have and hand over keys. You will be asked for your credit card details as a guarantee. You will also be informed of the departure procedure.

Check-in and Check-out

Check in from 16:00 on the day of arrival and check-out will be up until 10:00 on the day of departure.

Do I need to bring linen and towels?

A full set of towels are provided and slippers supplied as well as Molton Brown bathroom products. Please read the "Services" section of the property for all included services.

Do we need to clean the property on departure?

End of stay cleaning is included in the price, but you are expected to leave the property tidy on departure.

Are pets allowed?

Unfortunately, we have a general no pets policy.

Is smoking allowed in the properties?

All of our properties are strictly non-smoking, although guests are welcome to smoke on the balcony or terrace.